Help Center

Top questions:
I forgot my username/password
My username/password is not valid
What is the difference between paid members and free members?
Types of subscriptions to the site
How do I turn off auto-renewal?
How do I change my email address?
How do I remove my profile?

About the website
About the company
Data Protection Act
Website security
How are members of this website being verified?
Advertising policy

Website Features
Search
Advanced Search
Browse
New Members
Latest Matches
Members Online
VIP
Visitors
Friends
Blocked
Mail
Flirt

Your Profile
Useful tips when creating a profile
Is my profile censored?
How long does it take to get my profile approved?
When I will be shown on the search results?
How do I make changes in my profile?
How do I upload my photo?
Can I restrict access to my photos?

How do I get a VIP profile?
How do I stop email notifications to my external mailbox?
How do I change my email address?
How the 'Send profile to friends' feature works?
How do I change my password?
How do I delete my profile?
Safety tips

Membership subscription
What is the difference between a free member and a paid member?
How I can get Gold or VIP membership for free?
What is the benefit of becoming a VIP?
How long does it take to get my membership activated?
How do I cancel recurring billing?
My username/password is not working?
How to contact Customer Support team?
What if I have technical issues with this website?
Why have you deleted my account?

About the website

About the company

ToiMoiNous is a part of a major dating network called Dating Factory. Our system combines years of experience in online dating and the latest technology to create safe, enjoyable and easy to use dating websites. Our main priority is to keep our members happy. Advanced technology and communication features give you instant access to millions of members worldwide and hundreds near to you. An Advanced search function helps you to find exactly your type of person. We are constantly adding new features and we would appreciate your feedback about the ones you like the most. We want you to feel comfortable in our growing dating community, so our experienced team is available 24/7 to provide support, help and advice on using the site. Please feel free to Contact us at any time.

Data Protection Act

Dating Factory, as part of SAOC T/A Tyche Technologies SA, is regulated by the Swiss Federal Data Protection Act and Schengen Data Protection Act (DPA).

This Act is to protect the personal data and the fundamental rights of those individuals about whom data is processed.

Website security

Your personal data is stored on secure servers located within the European Union. It will not be sold or disclosed to any third party. Your contact information will be used only for the purpose of providing the service that you agreed to in toimoinous.sweetandcasual.com's terms and conditions.

When you submit your credit card information, it is passed through a secure connection to the payment provider. Your card gets authorized only for the payment you selected on the website.

All communication between members of the website is private, secure and not moderated. You should report other members who are abusing the system and their profile will be deleted immediately should we find this to be the case.

New members' profiles go through a manual approval process prior to activation.

How are members of this website being verified?

Members of this website are verified using a few different methods:

Automated moderation and restrictions to high risk geographical areas
Email address verification
Manual moderation of profile description and media content submitted to the website
Deletion of members who are reported, by other users, as violating site rules or creating illegal content in their profile or messages.

Some members may be asked to provide personal ID to verify card payment.

Advertising policy

Dating Factory reserves the right to advertise on the ToiMoiNous pages, new website features, promotions and products that we believe will be of interest. Third party advertising is permitted in designated areas of the website and emails.

Website Features

Search

The Find a Date form is on your home page on the right hand side. You can search by gender, sexual orientation, age, screenname or location and connect with other members in no time.

Advanced Search allows you to find people by their personal interests as well as very specific criteria with everything from hair colour to height and weight to help you find exactly what you are looking for. Find someone special from the millions of available singles out there.

Browse

This is where you can see everything in one place – those who you like, do not like and you can also see who looked at your profile and really liked you. Have fun with your friends and keep in touch with the closest ones. The Browse page has all the latest updates for New members, Latest matches using the criteria you specified and Online members, as well as VIP profiles – people who are serious about finding someone on ToiMoiNous.

Visitors – these are members who took an interest and looked into your full profile. Contact them while you are still fresh in their mind and you can get to know each other.

Friends – add members who you really like into this list and they will receive notification that you have a serious interest in them. Who knows, they may like you too.

Blocked – a useful feature if your profile becomes too popular and you want to restrict who can contact you.

Mail

All communication with members is stored in the secure Mailbox including received, sent and deleted messages.

Here are all of the ways you can get to know other members:

Message someone to get to know them better

Icebreaker is your personalised introductory message. Your profile gets lots of visibility and your matches know that you're interested.

Summary keeps you updated with your events, such as when someone sends you an email, and changes your favourites make

Wink at somebody you like. It lets them know you're interested

Card is a subtle way to make the first move with a member

Added to Favorites is a message you receive when somebody adds you to their Friends list

Profile Info request will be sent by members when they want to know more about you

Media request is a way to ask members to share their private media with you (such as photos)

Added Media lets you know who of your matches has added a new photo

Flirt

With this new feature, you can flirt with the members you like and find out whether the feeling is mutual.

Flirt tab allows you to select whether you want to flirt with this member or move on to the next candidate. Here you will also find the top Flirts of the week.

My flirts tab allows you to see all the members that you have flirted with.

Flirted with me tab reveals those who have flirted with you. You should definitely flirt back with them!

Mutual is the most interesting tab, where you can see which members share your feelings. Your perfect match might be in there somewhere!

Your Profile

Useful tips when creating a profile

Do you know that interesting profiles with a photo and detailed information attract 20 times more interest than poorly written ones without a photo?

We would recommend putting your real age and the most recent photo on your profile. It does not have to be a professional photograph as a more natural one will attract a better reaction. At the end of the day this is how you look in real life and this is exactly how your future partner will see you.

Take your time to write a description. Paint a true picture of yourself. Your profile is your digital self – make it as close to your real self as possible.

Other members would like to know what your expectations are. Try not to be too precise, make sure you leave room for others to find out more about you but still give a good impression of your ideal match. It will help to avoid people who you are not really interested in at all.

Fill in all the additional criteria that you think is relevant to you. This will help us to send you updates with more accurate matches and also will give very useful information about you to other members.

Presenting yourself well is the first step towards success on the ToiMoiNous

Is my profile censored?

Yes, each new or updated profile goes through a manual moderation process. We do not moderate your personal information. We only check that the profile does not contain illegal or abusive content in the pictures or profile description. The Data Protection Act does not allow us to show your personal contact details publicly. You can exchange this information in one-to-one communication with site members.

How long does it take to get my profile approved?

We aim to approve profiles within 2 hours but it can take up to 24 hours in the busiest times and at weekends. Please be patient, our moderation system is in place to ensure a secure and enjoyable experience on ToiMoiNous

When I will be shown on the search results?

Your profile will be shown in search results straight after it is approved. You will receive an email notification from our team notifying you exactly when this happens.

How do I make changes in my profile?

Making changes in your profile is quick and easy. Go to the Profile tab of the main menu to see your profile exactly how other members see it on the website. Click on the Edit tab near the information you want to change. Make changes and save. Please note that any new pictures and updated profile descriptions will go through our moderation process and it may take a few hours to get approved. You can choose to make your photo open to everyone or private and available for particular members on request, or restricted to members in your Friends list.

Uploading your picture is just getting easier! You can now upload a photo straight from your webcam in a click of a button. Click here.

How do I upload my photo?

Go to Your gallery, choose a file from your PC, write a photo description and choose one of the privacy options.

Public - will show your photo to everyone,
Private - limits showing your photo only upon request and with your permission,
Friends - will open your photos to all members on your Friends list.

Please note that any new pictures will go through our moderation process and may take a few hours to get approved. You will receive an email notification when changes become active on the website.

As we don't allow xxx-content on the site all your xxx-photos become private after moderation and can be viewed by other users after you make them available to them.

You can also upload photos directly from your webcam; just follow the instructions on the screen on your Gallery page.

Can I restrict access to my photos?

Yes, you have to select one of the privacy options when uploading the file.

Public - will show your photos to everyone,

Private - limits showing your photos only upon request and with your permission,

Friends - will open your photos to all members on your Friends list.

How do I get a VIP profile?

VIP profile is an option that is available to Gold members only. First you need to subscribe to a Gold membership to be able to communicate with as many users as you want and then get yourself noticed. You can buy both options together in a discounted package. Having a VIP profile will allow you to be advertised on others members' homepages and highlighted in the general search results. Your emails will also be highlighted in other members' mailboxes. You will be listed within a dedicated gallery and will be on the priority listing of ToiMoiNous's chat program.

Get VIP profile now >>

How do I stop email notifications to my external mailbox?

Receiving notifications from our website to your external mailbox is one of the essential features to keep you updated about your new matches, people who are interested in you, special offers and useful dating tips. We would strongly recommend you keep this option active and make sure that you have your spam filters adjusted to allow emails from ToiMoiNous's system. If for whatever reason you still want to stop email notifications, you can easily do it using the direct link at the bottom of each email or go to Profile >> Account details page.

There you can make changes to different types of emails – New matches notifications and other site notifications as well as news & offers. Choose the relevant option and save changes to your profile settings.

How do I change my email address?

You can change your email address at any time by going to Profile >> Account details page. We will send you a new password to confirm your email address. Please go to your new external mail box and login to the site using your new login information for the changes to become active.

How the 'Send profile to friends' feature works?

If you have friends on the dating scene and you see someone that you think they may like, you can send them a direct link to a profile simply by clicking the 'Send profile to friends' link. You can be your very own matchmaker.

How do I change my password?

To change your password go to Profile >> Account details. Make the changes and click ‘Update’ to activate your new password.

How do I delete my profile?

If you decide to leave ToiMoiNous because you have found someone or just want to have a break you can delete your profile by going to Profile >> Account details and click on the Remove account button. We would really appreciate your feedback on why you are leaving to help us improve our service. Please note that your profile cannot be deleted before all active membership subscriptions are cancelled.

Safety tips

A dating site is an exciting place to be and it can be an even greater experience if you keep a few simple rules in mind while communicating with other members. This will ensure you have the best experience and will keep you safe.

Try to find out as much general information about the person as possible before going on a first date.
Get his/her home address or telephone number and try to verify it.
Tell one of your close friends where and when you are going on a date.
Try to arrange your first date somewhere public and familiar to both of you.
Be cautious if asked too much information about your income or finances.
Never send any money to anyone before you meet them.
Contact us and report a member if you feel that his/her behaviour on the site looks suspicious.

Membership subscription

What is the difference between a free member and a paid member?

ToiMoiNous has two types of membership – Free Trial and Gold Members. Gold members can also subscribe to VIP.

Trial members can:

create and update their own profiles
add or remove pictures to/from their profiles
browse the website
view other members' default pictures
send and respond to chat requests from VIP users
send and receive winks
add members to Friends and Blocked
update profile settings
receive latest matches to the external mailbox

Gold members can:

have all the features that Trial members have
send and reply to an unlimited number of emails and winks
view other members' galleries
use text chat without restrictions
become a VIP

VIP members can do everything a Gold member can do plus:

benefit from this exclusive status and stand out from the crowd
be highlighted in all of the other members' search results and galleries
be featured on other members' home pages
be highlighted in members' mailboxes
can communicate with both Gold and Trial members
have a priority listing on the website
get listed in dedicated Featured profiles galleries

How I can get Gold or VIP membership for free?

We try to give everyone a chance to see the full functionality of our website. You can get Free or Discounted Gold or VIP memberships if you keep an eye on our news and special offers that are sent to your mail box or announced on the website.

What is the benefit of becoming a VIP?

VIP members can do everything a Gold member can do plus:

benefit from this exclusive status and stand out from the crowd
be highlighted in all of the other members' search results and galleries
be featured on other members' home pages
be highlighted in members' mailboxes
can communicate with both Gold and Trial members
have a priority listing on the website
get listed in dedicated Featured profiles galleries

How long does it take to get my membership activated?

Normally your membership gets activated instantly after you have paid. In some cases payment can be passed to our risk management team for manual activation. In this case it may take up to 24 hours to get processed and we may require your signature to confirm the payment.

Some payment methods require a long activation period, e.g. bank transfers, cash payments. Please contact our Support team if you need more detail on a specific payment method.

How do I cancel recurring billing?

Canceling your paid subscription will put restrictions on your profile and you may miss an opportunity to get to know that special someone out there. If you still want to stop billing go to Profile >> Account details >> Cancel billing, and choose the subscription you want to cancel. Then follow the procedure on the web-site.

My username/password is not working?

If you have received a system message on the screen saying that your username (email) or password is incorrect please check the following:

you are using lower case or capital letters where necessary because passwords are case sensitive
you do not have spaces at the beginning or at the end of your email address or password
you have confirmed your email address by using the activation link that was sent to your email
you have not received an email notification from your customer support team about terminating your membership.

If you still experience difficulties please contact our Customer Support team quoting your email address and website url.

How to contact Customer Support team?

Our customer support team is available for you Monday to Friday 9am to 5pm. We aim to answer all emails as soon as possible. You can contact Customer support through the form on the Contacts page, or by clicking on the relevant link placed at the bottom of every page.

What if I have technical issues with this website?

If you have technical problems while using this website, please check first to see if your computer has any technical faults or your software needs updating. If you still experience difficulties accessing some pages of the website, please make a screenshot and email it to our Customer Support team together with the name of the browser you are using. Our technical experts will contact you shortly and come up with a solution how to fix the problem.

Why have you deleted my account?

Click here to contact our support team.

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